Frequently Asked Question

First-time users should sign up to IMPACT HelpDesk via a simple self-registration process. The user must first click on the “Sign In” button highlighted in red in the following picture,

followed by the “Create an account” button highlighted in red in the image below.

The user is then required to enter his/her contact information.

Upon sign up, the user receives an email including a link to follow to confirm his/her account.

When a new user signs up, he/she is automatically granted access to create or check a ticket status.