Frequently Asked Question

Once logged in, the user can click on “Open a New ticket” button.

and choose the type of help needed to direct and streamline the information submitted to the help desk.

After selecting the appropriate help topic, the customer can make a brief description in the issue summary. He/she can include as much information as they want in the body of the message. They have the ability to upload and share photos and videos, as well as attach hyperlinks. When completed, the customer should click the "Create Ticket" button.