Welcome to the IMPACT HelpDesk ticketing system

We use a support ticket system to streamline support requests and better serve you. Each support request is given a unique ticket number, which you can use to track the progress and responses online. In order to submit a ticket, you must have a valid email address. For the protection and greater help, we keep complete archives of all your support requests.

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Frequently Asked Questions

6. How do I change the system language?

Users can change the desired language by clicking on the flag highlighted in the top right of the following image. English and Arabic are the ...

1. How do I Sign up?

First-time users should sign up to IMPACT HelpDesk via a simple self-registration process. The user must first click on the “Sign In” button ...

2. How do I Log in?

Using the chosen email and password, the user can now log in to IMPACT HelpDesk. The user has to enter his/her email and password in the ...

3. I forgot my password what do I do?

In case the user forgets his/her password, it is possible to reset the password directly on the platform, by clicking on Forgot my Password. Note: ...

4. How do I report a problem or give feedback?

Once logged in, the user can click on “Open a New ticket” button. and choose the type of help needed to direct and streamline the information ...

Welcome to the IMPACT HelpDesk ticketing system

Featured Knowledge Base Articles

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